Last updated: September 23, 2026
30-day guarantee
Every Swag Buds order is covered by a 30-day guarantee. If your pair arrives defective or doesn't work, or your shipment is confirmed lost in transit, we'll send a replacement or refund you in full at no cost to you.
How to make a claim
Email swagbudsllc@gmail.com within 30 days of your order date with your order number and a photo or short video of the issue. We'll reply with next steps. Once a claim is approved, we ship a replacement or issue a refund to your original payment method. Depending on your bank, a refund can take 5–10 business days to show up.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, tell us within 72 hours of delivery with photos and we'll make it right.
Ordered the wrong connector?
Email us right away with your order number. If your order hasn't shipped yet, we'll swap the connector for you. Once an order has shipped it is final, so please check your port before you buy: USB-C for iPhone 15 and newer and most Android phones, Lightning for iPhone 14 and older, 3.5mm for anything with a headphone jack.
All other sales are final
Outside of the cases above we don't offer refunds, returns, or exchanges. This includes change of mind, normal wear, misuse, and accidental damage.
Shipping address
Please double-check your address at checkout. We can't refund or replace orders shipped to an incorrect address provided by the customer.
Chargebacks
Please contact us before opening a dispute with your bank. We'll resolve it faster.